Refund & Cancellation Policy

When your payment succeeds, the minutes and sessions in your plan are credited to your account immediately and become available for use on a live call. There is no shipment, no waiting period, and no way for us to take the delivered service back.

For that reason, purchases of plans and top-ups are final and non-refundable. We do not offer refunds for:

• Changing your mind after purchase.
• Unused minutes or sessions, whether partially or entirely unused.
• Buying the wrong plan, or a larger plan than you needed.
• Your interview being cancelled, rescheduled, or not going the way you hoped.
• Outcomes of any interview. Lexora is an assistance tool, not a guarantee of a job offer or of any particular result.
• Dissatisfaction with the quality, phrasing, or accuracy of generated answers.

Because we do not offer refunds for change of mind, we keep the cost of finding out deliberately low. The ₹5 trial gives you 10 minutes on a real call so you can confirm that Lexora works on your machine, with your meeting software, at the speed we advertise — before you buy a larger plan.

We strongly recommend running the trial, and testing your audio setup and the overlay, before your first real interview. Please see pricing for what each plan includes.

The following are not discretionary. If any of these apply, contact us and we will refund you in full:

• Duplicate charge. You were billed more than once for the same purchase.
• Failed delivery. Your payment was taken but the credits never appeared in your account, and we cannot credit them manually.
• Unauthorised transaction. The payment was made without the account holder's authorisation.
• Incorrect amount. You were charged an amount other than the listed price of the plan you selected.
• Sustained service failure on our side. A defect in Lexora attributable to us prevented the service from functioning for you, and we were unable to resolve it. In this case we will refund the unused portion of your credits.

Nothing in this policy limits any right you have that cannot be waived under applicable consumer protection law, including the Consumer Protection Act, 2019. Where such a right applies, it prevails over this policy.

To set expectations honestly, the following are outside our control and do not qualify for a refund under clause 3:

• Your internet connection being slow, unstable, or unavailable during a call.
• Microphone, speaker, or system-audio permissions not being granted on your device.
• Your operating system or meeting software being older than our stated requirements.
• An interviewer, employer, or assessment platform prohibiting the use of assistance tools, or taking action because such a tool was used.
• Third-party outages affecting speech recognition or language model providers, where service is restored within a reasonable period.

Lexora does not sell subscriptions. Nothing auto-renews and no recurring payment is set up on your behalf, so there is nothing to cancel. You simply stop buying credits.

You may close your account at any time by contacting us. Closing your account forfeits any unused credits and does not entitle you to a refund of them.

Purchased minutes and sessions do not expire. Top-up minutes are added to your existing balance and carry forward indefinitely while your account remains open.

Email chirantan@lexoratechnologies.com from the address registered to your account, within 7 days of the transaction, including:

• The payment reference or order ID from your receipt.
• The date and amount of the transaction.
• Which ground in clause 3 you believe applies.

We respond to every request within 3 business days. Approved refunds are returned to the original payment method via our payment processor, and typically settle within 5–7 business days, depending on your bank or card issuer. We do not issue refunds by any other route.

If you believe you are entitled to a refund, please contact us first. We would much rather resolve it directly than through your bank. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

Lexora Technologies OPC Private Limited
TODO — registered office address, as on your incorporation certificate
Email: chirantan@lexoratechnologies.com
Phone: TODO — support phone number